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BS EN 14508:2016 Postal services. Quality of service. Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail >
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BS EN 14508:2016 Postal services. Quality of service. Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail, 2016
- Contents Page
- European foreword
- Introduction
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 Methodology [Go to Page]
- 5 Real mail studies
- 6 Geographical stratification
- 7 Estimators of transit time [Go to Page]
- Table 1 — Minimum Sample Sizes for selected performance levels (Domestic) [Go to Page]
- Table 2 — Minimum Sample Sizes for selected performance levels (Cross-Border)
- 8 Test mail characteristics
- 9 Report
- 10 Quality control and auditing
- Annex A (normative) Relaxation related to flows with small real mail volumes
- A.1 General
- A.2 Introduction
- A.3 Cross border mail flows
- Annex B (informative) Changes to the 2007 version of EN 14508
- B.1 Methodology
- B.1.1 Accuracy and Minimum Sample Size (MSS)
- B.1.2 MSS for flows with small real mail volumes
- B.2 Transit-time calculation rule
- B.3 Accuracy calculation method
- B.3.1 Improved applicability
- B.3.2 Reduced bias in calculation
- Bibliography [Go to Page]
