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BS ISO 14785:2014 Tourist information offices. Tourist information and reception services. Requirements >
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BS ISO 14785:2014 Tourist information offices. Tourist information and reception services. Requirements, 2014
- Section sec_1
- Section sec_2
- Section sec_2.1
- Section sec_2.2
- Section sec_3
- Section sec_3.1
- Section sec_3.1.1
- Section sec_3.1.2
- Section sec_3.1.3
- Section sec_3.1.4
- Section sec_3.2
- Section sec_3.2.1
- Section sec_3.2.2
- Section sec_3.2.3
- Section sec_3.3
- Section sec_3.4
- Section sec_3.5
- Section sec_4
- Section sec_4.1
- Section sec_4.2
- Section sec_4.3
- Annex sec_A
- Annex sec_B
- Annex sec_C
- Annex sec_D
- Reference ref_1
- Reference ref_2
- Reference ref_3
- Foreword
- Introduction
- 1 Scope
- 2 Terms and definitions
- 3 Service provision
- 3.1 Reception of visitors
- 3.2 Provision of information
- 3.3 Commercial activities
- 3.4 Statistics and analysis
- 3.5 Communication and promotion
- 4 Resources
- 4.1 Human resources
- 4.2 Infrastructure, facilities and equipment
- 4.3 Communications technologies
- Annex A (informative) Consumers’ rights
- Annex B (informative) Environmental awareness
- Annex C (informative) The Responsible Tourist and Traveller
- Annex D (informative) Accessibility
- Bibliography [Go to Page]
