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BS ISO 19731:2017 Digital analytics and web analyses for purposes of market, opinion and social research. Vocabulary and service requirements >
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BS ISO 19731:2017 Digital analytics and web analyses for purposes of market, opinion and social research. Vocabulary and service requirements, 2017
- National foreword
- Foreword
- Introduction
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 Research project management requirements
- 4.1 Organization and responsibilities
- 4.1.1 Management of the research process
- 4.1.2 Project management responsibilities
- 4.1.3 Appointment of a research quality manager
- 4.2 Confidentiality of information
- 4.3 Documentation requirements
- 4.3.1 General
- 4.3.2 Control of documents (other than project-related documents)
- 4.3.3 Control of research project documents
- 4.3.4 Control of records
- 4.4 Competence and training
- 4.5 Subcontracting/outsourcing
- 4.6 Reviewing the effectiveness of the research process requirements
- 4.6.1 Project management review
- 4.6.2 Problems and complaints management
- 4.6.3 Internal audits
- 5 Proposals and tenders
- 5.1 Proposals and tenders from service provider to clients
- 5.2 Other aspects to be established by service providers
- 5.2.1 General
- 5.2.2 Data cleaning and editing
- 5.2.3 Sentiment and/or text analysis
- 5.2.4 Website usage and measurement analytics
- 6 Execution of the project
- 6.1 General
- 6.2 Digital analytics and web analysis data collection
- 6.2.1 Data collection methodology
- 6.2.2 Validation of data collection process
- 6.2.3 Participant safeguards
- 6.2.4 Weighting
- 6.3 Protection of individuals
- 6.4 Device monitoring
- 6.5 Reporting
- 6.6 Data retention
- 6.7 Data security
- 6.8 Ownership and publication of results
- Bibliography [Go to Page]