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BS ISO 50007:2017 Energy services. Guidelines for the assessment and improvement of the energy service to users, 2017
- National foreword
- Foreword
- Introduction
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 Components of the energy service relating to users’ needs and expectations
- 4.1 General
- 4.2 Access to energy service
- 4.3 Provision of energy service
- 4.3.1 Time to establish new service provisions
- 4.3.2 Maintenance and repairs
- 4.3.3 Price of energy service
- 4.3.4 Quality and quantity of overall energy supply
- 4.3.5 Continuity of energy supply
- 4.3.6 Coverage and availability of energy services
- 4.3.7 Withdrawal or interruption of energy services
- 4.4 Energy efficiency services
- 4.4.1 General
- 4.4.2 Energy efficiency services to the user
- 4.4.3 Energy efficiency services in the market
- 4.5 Clean renewable energy services
- 4.6 Contract management and billing
- 4.6.1 Availability of a clear service agreement
- 4.6.2 Accuracy of billing
- 4.6.3 Clarity of billing
- 4.6.4 Response to billing complaints
- 4.6.5 Methods of payment
- 4.7 Promoting a good relationship with the users
- 4.7.1 General
- 4.7.2 Availability of service information
- 4.7.3 Contacts with users
- 4.7.4 Complaints and requests
- 4.7.5 Consumers in vulnerable circumstances
- 4.7.6 Notification of restrictions and interruptions
- 4.7.7 Community activities
- 4.7.8 Participation of users
- 4.8 Protection of the environment
- 4.8.1 General
- 4.8.2 Sustainable use of natural resources
- 4.8.3 Environmental impact
- 4.9 Safety and emergency management
- 5 Assessment criteria for energy service to users
- 5.1 General
- 5.2 Access to energy service
- 5.3 Provision of energy service
- 5.3.1 Time to establish new service provisions
- 5.3.2 Repairs
- 5.3.3 Price of service
- 5.3.4 Quality and quantity of energy service
- 5.3.5 Continuity of energy supply
- 5.3.6 Coverage and availability of energy service
- 5.4 Energy Efficiency services
- 5.4.1 External conditions pertaining to energy efficiency services
- 5.4.2 Information on efficiency provided to the energy services user by the energy service provider
- 5.4.3 Incentives for efficiency provided to the energy services user by the energy services provider
- 5.5 Clean renewable energy services
- 5.5.1 External conditions pertaining to on-site generation and grid
- 5.5.2 Energy service provider actions pertaining to on-site generation and grid
- 5.6 Contract management and billing
- 5.6.1 Availability of a clear service agreement
- 5.6.2 Accuracy of billing
- 5.6.3 Clarity of billing
- 5.6.4 Methods of payment
- 5.7 Promoting a good relationship with users
- 5.7.1 General
- 5.7.2 Contact with users
- 5.7.3 Visits to the user
- 5.7.4 Response to complaints and requests
- 5.7.5 Notification of restrictions and interruptions
- 5.7.6 Availability of service information
- 5.7.7 Community activities
- 5.7.8 Participation of the users
- 5.8 Protection of the environment
- 5.8.1 Sustainable use of natural resources
- 5.8.2 Environmental impact
- 5.8.3 Safety and emergency management
- 6 Assessment of energy service
- 6.1 General
- 6.2 Assessment policy
- 6.3 Objective and scope of an assessment
- 6.4 Parties involved in an assessment
- 6.5 Methodology of assessment
- 6.6 Service assessment criteria
- 6.7 Resources to conduct the assessment
- 6.8 Production of output and recommendations for its use
- 7 Performance indicators
- 7.1 General
- 7.2 Performance indicator systems
- 7.2.1 General
- 7.2.2 Performance indicators
- 7.2.3 Variables
- 7.2.4 Context information
- 7.3 Quality of the information
- 7.4 Example of a performance indicator
- 8 Performance improvement
- 8.1 General
- 8.2 Performance measurements and monitoring
- 8.3 Testing and exercises
- 8.4 Keeping the performance indicator system up to date
- 8.5 Performance system audits and assessment
- Annex A (informative) Further guidance on energy service assessment
- Bibliography [Go to Page]
