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PAS 278:2015 Principles for the provision of information and advice to individuals to support independent living. Code of practice >
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PAS 278:2015 Principles for the provision of information and advice to individuals to support independent living. Code of practice, 2015
- Contents
- Foreword
- Innovate UK statement
- Introduction
- 1 Scope
- 2 Terms and definitions
- 3 Organizational culture, strategy and values
- 4 Accessing the service
- 5 General principles for delivering an information and advice service
- 6 Delivery of information and advice
- 7 Information management
- 8 People and resources
- 9 Managing feedback
- 10 Continual improvement
- Bibliography [Go to Page]
