eLibrary >
PD ISO/IEC TR 20000-7:2019 Information technology. Service management - Guidance on the integration and correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015 and ISO/IEC 27001:2013 >
Expand All
TOC Search:
PD ISO/IEC TR 20000-7:2019 Information technology. Service management - Guidance on the integration and correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015 and ISO/IEC 27001:2013, 2019
- undefined
- Foreword
- Introduction
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 Integration of ISO/IEC 20000-1:2018 with other management system standards (MSS)
- 4.1 Introduction to ISO/IEC 20000-1:2018
- 4.2 ISO/IEC Directives, Part 1, high level structure (HLS) for management system standards (MSS) common requirements
- 4.3 Service management specific requirements
- 4.4 Considerations for the integration of management system standards (MSS)
- 5 Integration of ISO/IEC 20000-1:2018 with ISO 9001:2015
- 5.1 Introduction to ISO 9001:2015
- 5.2 Similarities and differences in requirements between ISO/IEC 20000-1:2018 and ISO 9001:2015
- 5.2.1 General
- 5.2.2 Service design and transition
- 5.2.3 External suppliers
- 5.3 Quality management specific requirements
- 5.4 Considerations for the integration of an SMS and a QMS
- 6 Integration of ISO/IEC 20000-1:2018 with ISO/IEC 27001:2013
- 6.1 Introduction to ISO/IEC 27001:2013
- 6.2 Similarities and differences in requirements between ISO/IEC 20000-1:2018 and ISO/IEC 27001:2013
- 6.2.1 General
- 6.2.2 Scope
- 6.2.3 Information security management
- 6.2.4 Risk management
- 6.2.5 ISO/IEC 27001:2013, Annex A Controls
- 6.3 Information security management specific requirements
- 6.4 Considerations for the integration of an SMS and an ISMS
- 7 Integration of ISO/IEC 20000-1:2018, ISO 9001:2015 and ISO/IEC 27001:2013
- 7.1 Similarities and differences in requirements between ISO/IEC 20000-1:2018, ISO 9001:2015 and ISO/IEC 27001:2013
- 7.2 Considerations for the integration of an SMS, a QMS and an ISMS
- 7.2.1 High level structure (HLS)
- 7.2.2 Scope
- 7.2.3 Service design, build and transition
- 7.2.4 Change management and release and deployment management
- 7.2.5 Supplier management
- Annex A (informative) Correlation of terms and definitions between ISO/IEC 20000-1:2018, ISO 9000:2015, and ISO/IEC 27000:2018
- Annex B (informative) Correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015
- Annex C (informative) Correlation of ISO/IEC 20000-1:2018 to ISO/IEC 27001:2013
- Bibliography [Go to Page]
