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PD ISO/IEC TR 22446:2017 Information technology. Continual performance improvement of IT enabled services >
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PD ISO/IEC TR 22446:2017 Information technology. Continual performance improvement of IT enabled services, 2017
- undefined
- Foreword
- Introduction
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 Continual performance improvement of IT enabled services
- 4.1 Inputs and outputs
- 4.1.1 Inputs
- 4.1.2 Outputs
- 4.2 Process
- 4.2.1 Description
- 4.2.2 Process activities
- 5 Lifecycle reliability improvement (LCRI) method
- 5.1 Context
- 5.2 Set of reliability problems
- 5.2.1 Classification
- 5.2.2 Reliability problems
- 5.3 Correlation between gathered information (for problem resolution)
- 5.3.1 Context
- 5.3.2 Risks resulting from transition of new or changed services
- 5.3.3 Probability of occurrence of a production incident
- 6 Continual performance improvement repository (CPIR)
- 6.1 CPIR inputs
- 6.2 CPIR outputs
- 6.3 CPIR benefits
- 7 Improvement to the ISO/IEC 20000 series processes
- 7.1 Improvements
- 7.2 Limits
- Bibliography [Go to Page]
