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PD ISO/TR 16355-8:2017 Applications of statistical and related methods to new technology and product development process - Guidelines for commercialization and life cycle, 2017
- Foreword
- Introduction
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 Basic concepts of QFD
- 5 Integration of QFD and product development methods
- 5.1 QFD support for product development methods
- 5.2 Flow of product development with QFD
- 5.3 Customers and stakeholders
- 6 Types of QFD projects
- 7 QFD team membership
- 7.1 QFD uses cross-functional teams
- 7.2 Core team membership
- 7.3 Subject matter experts
- 7.4 QFD team leadership
- 8 Lifestyle and emotional quality deployment
- 8.1 Kansei engineering
- 8.2 Setting product image strategy
- 8.3 Identifying stakeholders and customers
- 8.4 Visiting customers and stakeholders to understand context of use
- 8.5 Interviewing and doing ethnographies to understand customer lifestyle and self-image
- 8.6 Deriving lifestyle words with a customer lifestyle table
- 8.7 Affinity diagram of lifestyle words
- 8.8 Hierarchy diagram of lifestyle words
- 8.9 Identifying product attributes and set up experimental trials
- 8.9.1 Selecting product concepts to be evaluated
- 8.9.2 Creating survey of concepts and lifestyle words
- 8.10 Statistical analysis of customers’ evaluations of products
- 8.11 Deploy to design and development
- 9 Component deployment
- 9.1 General
- 9.2 Modern Blitz QFD®and the maximum value table (MVT)
- 9.3 Functional requirements-components matrix
- 9.3.1 Purpose of the functional requirements-components matrix
- 9.3.2 Building the functional requirements-components matrix
- 9.4 Component-sub-function matrix and value engineering
- 9.4.1 Purpose of the component-sub-function matrix
- 9.4.2 Building the component-sub-function matrix
- 9.4.3 Value analysis (VA)
- 9.4.4 Value engineering (VE)
- 9.5 Function-subassembly and component matrix
- 9.5.1 Purpose of the function-components matrix
- 9.5.2 Building the function-component matrix (unweighted)
- 9.6 Subsystem-components matrix
- 9.6.1 Purpose of the subsystem-components matrix
- 9.6.2 Building the subsystem-components matrix
- 9.7 Component-failure mode matrix
- 9.7.1 Purpose of the component-failure mode matrix
- 9.7.2 Building the component-failure mode matrix
- 9.8 Component failure mode and effects analysis (FMEA)
- 9.8.1 General
- 9.8.2 Risk priority number (RPN) calculation
- 9.9 Quality assurance (QA) table
- 9.9.1 Purpose of the QA table
- 9.9.2 Building the QA table
- 10 Production method (manufacturing and process) deployment
- 10.1 General
- 10.1.1 Objective
- 10.1.2 Composition
- 10.2 Modern Blitz QFD® and the maximum value table (MVT)
- 10.3 Components-manufacturing operations matrix
- 10.3.1 Purpose of the components-manufacturing operations matrix
- 10.3.2 Building the components-manufacturing operations matrix
- 11 Testing, validation, design review, and prototyping
- 11.1 General
- 11.2 Testing
- 11.2.1 Purpose of components-test matrix
- 11.2.2 Building the components-test matrix
- 11.3 Validation
- 11.3.1 General
- 11.3.2 Focus groups
- 11.3.3 Kano surveys
- 11.3.4 Conjoint analysis
- 11.4 Design review
- 11.5 Prototyping
- 12 Production planning
- 12.1 General
- 12.2 Process capability
- 12.2.1 Cp
- 12.2.2 Cpk
- 12.3 Optimize process
- 12.4 Make-or-buy decision
- 12.5 Project work or task management
- 13 Build and process planning
- 13.1 General
- 13.2 Quality control (QC) process planning table
- 13.3 Quality control (QC) tables for component production and assembly
- 13.4 Process FMEA
- 13.5 Work standards
- 13.5.1 QC process table based work standard
- 13.5.2 L-matrix based work standard
- 13.6 Other tools and methods
- 14 Build
- 14.1 General
- 14.2 Applicable tools and methods
- 15 Packaging design, logistics, channel management, consumer information, and operating instructions
- 15.1 Functional packaging
- 15.2 Aesthetics and packaging
- 15.3 Logistics
- 15.4 Marketing claims
- 15.5 Marketing collateral, operating instructions, service and repair documents, service parts
- 16 Customer support
- 16.1 General
- 17 Customer satisfaction
- 17.1 Customer satisfaction surveys
- 17.2 Reporting customer satisfaction results
- 17.3 Tying customer satisfaction results back to project goals
- 18 Product end-of-life disposal, recycle, reuse, and other sustainability concerns
- 19 Flow to next generation development
- 19.1 Generational improvements with modern Blitz QFD®
- 19.2 Generational improvements with comprehensive QFD
- 19.2.1 General
- 19.2.2 Updating comprehensive QFD
- 20 Quality assurance network
- 20.1 Objective
- 20.2 Composition
- Bibliography [Go to Page]