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  • BSI
    BS EN 15221-3:2011 Facility Management - Guidance on quality in Facility Management
    Edition: 2012
    $500.66
    / user per year

Description of BS EN 15221-3:2011 2012

This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to EN ISO 9000, EN ISO 9001 and EN 15221-2 within the framework of EN 15221-1. The standard provides a link into management methods and management theories.

This European Standard is applicable to:

  • FM in public and private organizations;

  • client organization and service provider relationships;

  • full range of facility products or facility services;

  • both types of service providers in FM (internal and external);

  • all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.).

This European Standard is applicable to business services (not consumer oriented).

This European Standard does not:

  • replace the quality management systems of the client organization;

  • provide standard forms:

    • for performance and quality management systems (delivering a quality management system);

    • for defining requirements;

    • for a measurement tool;

    • for service level;

  • apply to the certification of the quality system of Facility Management (covered by EN ISO 9001).



Standard NumberBS EN 15221-3:2011
TitleFacility Management - Guidance on quality in Facility Management
StatusConfirmed
Publication Date2012-01-31
Identical National Standard OfEN 15221-3:2011
DescriptorsPersonnel, Vocabulary, Service contracts, Consumer-supplier relations, Management, Terminology, Administrative facilities, Enterprises, Service industries, Construction works, Business facilities, Maintenance, Organizations
ICS91.140.01 Installations in buildings in general, 03.080.99 Other services
CommitteeFMW/1
ISBN978 0 580 68437 1
PublisherBSI
Pages48

About BSI

BSI Group, also known as the British Standards Institution is the national standards body of the United Kingdom. BSI produces technical standards on a wide range of products and services and also supplies certification and standards-related services to businesses.
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