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  • BSI
    PD CEN/TR 16915:2015 Postal Services. Quality of service. Damage to postal items
    Edition: 2015
    $435.35
    / user per year

Description of PD CEN/TR 16915:2015 2015

This Technical Report is an extension as a guide to the European Standard EN 14012 with regard to damage of postal items. EN 14012 recommends: The continual improvement of the overall quality of service is an objective of the complaint handling system, and using the information from the complaint handling process to improve the overall quality of service should be a permanent objective of any postal organization. Complaint handling processes should allow analysis of complaint causes. However, it does not contain detailed guidelines to possible solutions. Damages are a rare event and a standard for measurement proved not to be feasible. This document contains a set of best practices dedicated to use by postal operators regardless of their size and users of postal services.

Standard NumberPD CEN/TR 16915:2015
TitlePostal Services. Quality of service. Damage to postal items
StatusWithdrawn
Publication Date2015-11-30
Withdrawn Date2021-08-12
Identical National Standard OfCEN/TR 16915:2015
DescriptorsSecurity, Holes, Safety measures, Delivery, Ergonomics, Postal services, Performance, Ironmongery (buildings)
ICS03.240 Postal services
CommitteeSVS/4
ISBN978 0 580 91102 6
PublisherBSI
Pages24

About BSI

BSI Group, also known as the British Standards Institution is the national standards body of the United Kingdom. BSI produces technical standards on a wide range of products and services and also supplies certification and standards-related services to businesses.
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